APAC’s largest & longest running B2B technology exhibition & conference
15k technology professionals from enterprise, government, SME & start-up

Session information

14:00 - 14:30

Transforming customer experiences through cloud technology and adoption

At the centre of every business transaction is a customer, particularly in the retail environment. As consumers become more demanding and personalisation becomes more main stream, cloud-based services will play a bigger role. Join us to hear:

  • The current state of cloud adoption in retail
  • Key transformations areas that are impacting the customer experiece
  • Examples of multiple process areas including RPA ad AI led use cases
  • Mapping out a cloud retail process model
  • Challenges and key learnings of cloud adoption in retail

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