Speaker information

Mike Dudarenok

Chief Customer Officer, Technology, Flight Centre Travel Group

About Mike Dudarenok

Mike has been working for Australia's largest ASX-listed travel retailer, Flight Centre Travel Group Limited (ASX:FLT) for over 13 years.

He started his career as an accountant for FCTG's New Zealand Corporate Division, later moving into business process re-engineering and project management. He established the analytical discipline in Flight Centre's NZ business before relocating to the Brisbane HQ and taking over IT solution delivery for Asia Pacific. He has been instrumental in delivering the travel consultant fulfilment platform for the region.

After successful implementation of key internal projects, Mike had been given executive ownership of all customer facing Travel Technology Products across the diverse product portfolio for the Flight Centre's large market corporate brand FCM across the Australian and New Zealand market. Due to the increased prominence of data, artificial intelligence (AI) and robotics, Mike's role has diversified to include the oversight of the Data and Analytics Strategy for the region.

Since leaving FCTG in November, Mike has further diversified into Marketing and Digital by taking the combined role of Chief Information and Marketing Officer with a privately owned company engaging in startup activity.

Mike holds a BCom in Accounting and Tax, GradDipCom and BCom (Hons) in Operations Management and Supply Chain and Masters in Management Accounting. He is a certified Chartered Practising Accountant (CPA Australia) and Chartered Management Accountant (CIMA, UK) and a member of both institutes.
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