Session information

2017-05-24
11:10 - 11:40

Accessing government services in a digital age

With more and more people shopping, communicating and transacting online, accessing government services in a way that’s convenient and easy is important for citizens. Australia Post will share the findings from its research into citizen preferences for accessing government services and how a digital ID solution can help solve customer pain points.

  • Prevalence of digital channels has changed the landscape for how we interact with customers/ citizens
  • Share findings of Australia Post research into citizen preferences for accessing government services
  • Accessing services where and when it’s convenient is important – multi-channel access