Day 2: eGovernment

Balance Risk Against Opportunity

Government agencies are being mandated to transition to greater digital engagement, embracing technology in an effort to reduce costs and enhance efficiencies. To make the most of the digital economy public organisations need to navigate legacy systems, privacy risks, funding difficulties and the need to be agile. Further complicating things are the challenges posed by emerging technologies such as cloud computing, mobile, big data and analytics. The efficiency and engagement rewards can be extensive if delivered.


Ministerial Keynote

Minister for Finance, Services and Property, NSW Government

Case Study
Digital transformation at the Department of Defence

As the CTO for Defence, Mohan is responsible for the Defence ICT Strategy, technology roadmaps, architecture and delivery of ICT systems and applications in line with Defence's goals and strategies. He also provides guidance and support on technology awareness and competence throughout the organisation.

As Defence embarks on a digital transformation and the task of modernising its ICT capability to meet future demand, Mohan will discuss:

  • The future state for Defence ICT
  • Capabilities and initiatives being set in place
  • The challenges facing the organisation in implementing this agenda
Chief Technology Officer, Australian Defence Force

Morning tea and CeBIT exhibition viewing

The future of government service delivery

The Australian Government has adopted an ambitious Digital Transformation Agenda, to drive innovation and make it easier for individuals and businesses to access government services. The Department of Prime Minister and Cabinet is responsible for whole-of-government service delivery policy, and works within and across government to support the delivery of the agenda. Helen will provide unique insights into the future of government service delivery.
Assistant Secretary Data Policy in the Department of Communications, Department of the Prime Minister and Cabinet

Case Study
Transforming intelligence organisations through collaboration

Dr Maria Milosavljevic will provide insight into six years of work building innovative capabilities for Intelligence organisations. She will cover a range of topics including:
  • Focusing on organisational purpose and public value to ensure that solutions are fit for purpose
  • Building mutually beneficial relationships through co-creation
  • Some lessons, traps and pitfalls of big data
  • Not losing sight of the importance of the small data
  • Innovating regulation in the rapidly evolving world of finance
  • Working across public-private and cross-border boundaries
Chief Information Officer, Austrac

Digital capabilities engaging and enhancing the customer experience

With a range of the ATO’s digital projects aligning to the broader Whole-of-Government outcomes, liaison with the Commonwealth Government’s Digital office is crucial. John Dardo is the ATO liaison point between the offices and is leading the work on a range of digital projects including:
  • Identity & Security
  • Digital by Default
  • Embedding digital experiences in natural systems
Assistant Commissioner Digital Strategy & Design, Australian Taxation Office

Panel Discussion
Disrupting government – Technology and impact on revenue streams

Once driverless vehicles have a proven track record, federal, state and local governments will lose a major source of revenue while citizen health and safety increases. The challenge will be identifying opportunities within the context of these changes and emerging technologies to insert tax collection mechanisms that generate a revenue offset for the losses created in other areas in order to cover the costs associated with meeting these basic responsibilities
  • Autonomous vehicles and the impact on revenue from, vehicle registrations, traffic fines, parking meters, fuel levy and surcharges
  • Deriving new revenue streams
Research Director, Public Sector, Ovum
Founder and Chair, Future Cities Collaborative

Lunch and CeBIT exhibition viewing

Panel Discussion
Developing digital content to engage and re-engage

  • Developing content-focused digital platforms
  • What content is most relevant for each of your audiences?
  • Putting into play a robust operations platform for sourcing and publishing content
  • Attracting online community participation
  • Providing excellent user experience
  • Engaging specific audiences
Managing Director, Government Services, Dentsu Mitchell

eServices and the delivery of eGovernment in the European Union

eServices and how the European Union integrate the different deliverings and innovations from multiple governments and standardise the platforms
Ambassador & Head of the Delegation of the European Union to Australia, Delegation of the European Union to Australia

Creating meaningful digital experiences: A user-centred approach to digital transformation in local government

Organisations which deliver better customer experiences have customers who stay longer and advocate more. The next wave of digital transformation in government online service delivery requires closer inter-departmental collaboration to deliver these experiences. This presentation will explore:
  • Ensuring the right user experience, optimised for the right user; that is able to be consumed on the device of their choice, at a time of their choosing
  • Why minimum viable products and agile programs of continuous improvement are the future of systems development and service delivery
  • Finding new and better ways to collaborate between digital communications and ICT
Principal Officer, Digital Strategy & Innovation, Corporate Communication , Brisbane City Council

Afternoon tea and CeBIT exhibition viewing

Transition to a unified and integrated organisation

  • Recreating an organisation where its ‘services are shaped’ around the public
  • Simplifying the way the Department delivers customers’ service expectations
  • Getting employee buy-in changing the identity of employees from single agencies to ‘we are Human Services employees’
  • How we are establishing benchmarks to measure user satisfaction, digital takeup, and how we are quantifying the results 
  • Addressing the barriers to digital inclusion
  • Challenges
  • Moving towards converged infrastructure and ‘industrialised systems’ developed to meet specific industry purposes

Information, data governance and security

When planning digital transformation who is accountable for the information. Who owns it? Thinking about privacy and data security between IT and the business.
  • What are the implications
  • How it all happens in terms of collecting, storing, using and supplying data
Deputy Director, Data Governance and Business Intelligence, University of New South Wales