Official Partner
Deutsche Messe

Day 2: eGovernment

Designing & delivering digitally secure government services

Government agencies are being mandated to transition to greater digital engagement, embracing technology in an effort to reduce costs and enhance efficiencies. To make the most of the digital economy public organisations need to navigate legacy systems, privacy risks, funding difficulties and the need to be agile. Further complicating things are the challenges posed by emerging technologies such as cloud computing, mobile, big data and analytics. The efficiency and engagement rewards can be extensive if delivered.


Opening by Chairperson

Director, National Press Club Of Australia

Ministerial Keynote
Ministerial Presentation

Minister for Finance, Services and Property, New South Wales Government

Case Study
Digital transformation at the Department of Defence

Department of Defence has embarked on a journey of digital transformation and modernising its ICT capability to meet future demand. Key to this journey is aligning Defence ICT strategy, technology roadmaps, architecture and delivery of ICT systems and applications. Mohan will discuss:
• The future state for Defence ICT
• Capabilities and initiatives being set in place
• The challenges facing the organisation in implementing this agenda
Chief Technology Officer, Australian Defence Force

Morning tea and CeBIT exhibition viewing

The future of government service delivery

The Australian Government has adopted an ambitious Digital Transformation Agenda, to drive innovation and make it easier for individuals and businesses to access government services. The Department of Prime Minister and Cabinet is responsible for whole-of-government service delivery policy, and works within and across government to support the delivery of the agenda. Helen will provide unique insights into the future of government service delivery.
Assistant Secretary Data Policy in the Department of Communications, Department of the Prime Minister and Cabinet

Case Study
Transforming intelligence organisations through collaboration

Dr Maria Milosavljevic will provide insight into six years of work building innovative capabilities for Intelligence organisations. She will cover a range of topics including:
  • Focusing on organisational purpose and public value to ensure that solutions are fit for purpose
  • Building mutually beneficial relationships through co-creation
  • Some lessons, traps and pitfalls of big data
  • Not losing sight of the importance of the small data
  • Innovating regulation in the rapidly evolving world of finance
  • Working across public-private and cross-border boundaries
Chief Information Officer, Austrac

Digital capabilities engaging and enhancing the customer experience

With a range of the ATO’s digital projects aligning to the broader Whole-of-Government outcomes, liaison with the Commonwealth Government’s Digital office is crucial. John Dardo is the ATO liaison point between the offices and is leading the work on a range of digital projects including:
  • Identity & Security
  • Digital by Default
  • Embedding digital experiences in natural systems
Assistant Commissioner Digital Strategy & Design, Australian Taxation Office

Reinventing government - The story behind the news

Digital transformation has quickly become one of government technology’s global hot topics. Behind the news headlines, there have been some big successes, but also some significant challenges. However, the core message is clear: Transform or be disrupted. In this presentation, Ovum’s Global Government Lead, will take a close look look at lessons learned: Starting first with his recent work on international trends, Kevin will then zoom in and look at specific messages for government in this region.
Lead Analyst, Government Sector, Ovum

GovReBoot – SmartCollaborations, SmartSolutions

  • Where does Australian Business fit in?
  • Is government providing the virtual and physical environment to encourage SmartCollaborations, beyond work hubs for startups, to develop SmartSolutions?
  • How is it encouraging established Australian companies to connect globally, and use government’s insatiable appetite for digital solutions as a test bed to launch internationally?
  • Have traditional local content solutions become “old economy” and part of the problem? And can instead SmartCollaboration platforms spin off a new generation of Australian digital micro multinationals.

Session hosted on behalf of GovNews

Managing Director, Rodin Genoff & Associates, Presenting on behalf of GovNews

Lunch and CeBIT exhibition viewing

Panel Discussion
Developing digital content to engage and re-engage

  • Developing content-focused digital platforms
  • What content is most relevant for each of your audiences?
  • Putting into play a robust operations platform for sourcing and publishing content
  • Attracting online community participation
  • Providing excellent user experience
  • Engaging specific audiences

Panel Moderator - John Thompson, Dentsu Mitchell
Managing Director, Government Services, Dentsu Mitchell
Head of Melbourne, Facebook and Instagram
Chief Technology Officer, Department of Human Services
Principal Officer, Digital Strategy & Innovation, Corporate Communication , Brisbane City Council

Transforming to drive growth in a digital economy

  • Leading transformation at Australia Post – lessons learnt
  • How applying a new way of working provides a path for product innovation
  • How local organisations can respond to digital disruption and build models for success
General Manager, Trusted eCommerce Solutions, Australia Post

Creating meaningful digital experiences: A user-centred approach to digital transformation

Organisations which deliver better customer experiences have customers who stay longer and advocate more. The next wave of digital transformation in government online service delivery requires closer inter-departmental collaboration to deliver these experiences. This presentation will explore:
  • Ensuring the right user experience, optimised for the right user; that is able to be consumed on the device of their choice, at a time of their choosing
  • Why minimum viable products and agile programs of continuous improvement are the future of systems development and service delivery
  • Finding new and better ways to collaborate between digital communications and ICT
Principal Officer, Digital Strategy & Innovation, Corporate Communication , Brisbane City Council

Afternoon tea and CeBIT exhibition viewing

Building a digital services platform

• Recreating an organisation where its ‘services are shaped’ around the public
• Simplifying the way the Department delivers customers’ service expectations
• Getting employee buy-in changing the identity of employees from single agencies to ‘we are Human Services employees’
• How we are establishing benchmarks to measure user satisfaction, digital takeup, and how we are quantifying the results
• Addressing the barriers to digital inclusion
• Challenges
• Moving towards converged infrastructure and‘industrialised systems’ developed to meet specific industry purposes
Chief Technology Officer, Department of Human Services

Information, data governance and security

When planning digital transformation who is accountable for the information. Who owns it? Thinking about privacy and data security between IT and the business.
• What are the implications
• How it all happens in terms of collecting, storing, using and supplying data
Deputy Director, Data Governance and Business Intelligence, University of New South Wales