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Dr. Melodie Mayberry-Stewart supports social networking for Government

28 Oct 2009

Gov 2.0 keynote speaker Melodie Mayberry-Stewart, chief information officer for New York State, featured in the Australian Financial Review discussing how New York State is using social media to engage with citizens.

Continuing on themes from her presentation at the Gov 2.0 Conference in Canberra last week, Dr. Mayberry-Stewart said that trust is essential and policies cannot be driven by fears of negative outcomes.

“When you open up discussion you are going to have more diversity of views. You need an environment that welcomes that diversity and does not exclude opinions. The more people engaged in a discussion the higher the quality of output,” she said.

“You can tap into the internet intelligentsia out there, which you wouldn’t normally be able to do, and in a very cost-effective way.”

New York State currently offers more than 400 online services to its citizens and a number of agencies utilise social networking websites to interact with its taxpayers to improve services.

“Providing information improves the quality of your decision making and enhances policy making, which allows you to provide better government,” Dr. Mayberry-Stewart said.

Find out more about Dr. Mayberry-Stewart’s experience with Gov 2.0; watch the video of her presentation at last week’s Gov 2.0 Conference, and join the discussion on the Gov 2.0 Twitter Wall using hashtag #Gov2.

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• New York State
• government
• Gov 2.0
• Dr Melodie Mayberry-Stewart

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