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Has Fakira

Program Manager – Customer Journey, Woolworths

Has Fakira leads the Customer Journey Program at Woolworths Ltd and is responsible for technology innovations for retail operations. He has over 20 years experience in the retail technology arena both in Australia and the UK. Has started his career as a software developer and has progressed to technology management roles. In his more recent positions he has bridged the gap between business and technology teams to identify and deliver initiatives that drive business value. One highlight was the introduction and rollout of self-serve checkouts into Woolworths Supermarkets which are now used by over 40% of Woolworths’ customers. More recently, Has’ team has delivered the new Woolworths App for iPhone and Android, which has attracted an overwhelming response from customers with over 1 million downloads to date.